Refunds and cancellation, clearly.
The open beta is free. These rules explain how refunds and cancellation work if you later choose a paid subscription.
No charges during the free open beta
Anonymous and Free access do not require a payment method. Paid checkout is disabled during the free beta. Creating an account does not subscribe you to a paid plan, and beta accounts will not be converted or charged automatically.
Seven-day first-payment refund
If you buy your first paid socket.help subscription, you can request a refund of that first subscription payment within seven calendar days of the charge. The window starts on the payment date shown on your receipt. This applies to the first subscription payment for the workspace, not later renewals, upgrades or repeat subscriptions.
When that first payment is refunded, we cancel the paid subscription and return the workspace to Free access. Resources remain subject to their existing expiry and the applicable access and storage rules; keep your own copy of important data.
Renewals and cancellation
Future paid plans are monthly recurring subscriptions. Cancel before the next renewal through Plan and billing in your workspace, which opens the Dodo Payments customer portal. Cancellation stops future renewals. A cancellation scheduled for the end of the paid period keeps paid access until that period ends; immediate cancellation ends it when the provider marks it cancelled.
Renewal payments and mid-period plan changes are not covered by the general first-payment refund window. Cancelling a subscription does not automatically request a refund. Contact us if you believe a renewal or plan-change charge is incorrect.
Duplicate, incorrect or unrecognized charges
Report billing errors to [email protected] as soon as you notice them. We review duplicate charges, incorrect amounts, charges after an effective cancellation, and unrecognized charges separately from the seven-day first-payment policy. We may need to verify the payment and account before resolving the issue.
How to request a refund
Email [email protected] from the email associated with your purchase. Include your workspace name, receipt or payment reference, payment date and the reason for the request. Never send a password, API key, sharing token, full card number or bank credentials.
We will communicate the decision by email. Approved refunds are processed through Dodo Payments to the original payment method where supported. The time until funds appear depends on the payment provider and your bank. For first-payment requests, the date you sent the email determines whether you requested it within the window.
Rights that apply regardless of this policy
This policy does not limit refund, cancellation or other consumer rights that apply under law. Read it with the terms of use and privacy policy. For a question about your situation, contact support.